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My cooktop displays “Err5” and doesn’t let me cook with it, what’s going on?

This usually means that the sensor is disconnected from the cooktop. Try removing and fully reconnecting the sensor to the Probe or Mat and unplug and replug your cooktop. This should clear the error for most users. If problems still persist, please contact support@firstbuild.com so that we can get you some personalized help

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